My sensor won't pair.

Pairing is when the Hailie® Smartinhaler® sensor connects to the mobile device via Bluetooth.  The mobile device needs to find the sensor and connect (pair) with it.  This enables the sensor to transfer its inhalation data to the app.

If the Hailie® Smartinhaler® sensor won't pair with the mobile device, try the following checks.

  • The sensor has been assigned to the patient via the Hailie® web portal by a Health Care Professional or Program Administrator.
  • The app is installed on the mobile device.
  • The app is logged in and open on the dashboard screen.
  • The mobile device Bluetooth and Location services (Android only) are enabled.
  • The mobile device is connected to the internet (Wi-Fi / Data).
  • The mobile device flight mode is off.
  • The app has permissions enabled;
    Go to the mobile device settings > Hailie® Smartinhaler® app > permissions.
  • The app is open and close to the sensor.
  • The sensor is in pairing mode and the LED is flashing blue.
    Go to Manually Pair a Hailie Sensor to learn how to put the sensor in pairing mode.
    Pairing mode lasts for 60s. If the sensor has not paired in this time, repeat the process until the sensor pairs.
    Go to First Time Pairing a Sensor for more information.
  • The sensor serial number displays in the app inhalers screen.
  • The sensor displays as a connected Bluetooth device in the mobile device Bluetooth settings.
  • The mobile device has enough battery. Charge the device if required.
  • The sensor has enough battery.  Go to Check Sensor Battery Status.

If the sensor continues to not pair with the app and mobile device after repeated attempts, please contact your Health Care Professional or Program Administrator.

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