Troubleshooting

Sensors

• Why can’t I charge the battery?
• My Hailie™ sensor isn't reminding me to take my medication
• LED is orange. How long will the Hailie™ sensor last?
• I ordered the wrong Hailie™ sensor. How can I exchange it?
• How do I know if my Hailie™ sensor stopped working?

App

• I just starting using the Hailie™ sensor and the battery level is showing half-full in my Hailie™ app. Why?
• My Hailie™ sensor appears as ‘Not Connected’ after I use it. Why is it not syncing?
• Why can't I update my Hailie™ app?
• I cannot see data in the app. What can I do?