Our team is ready to help you!
First, you should try closing and re-opening the Hailie™ app. Check if you have the latest update of the Hailie™ app. Every update of our Hailie™ app includes improvements, new features, and bug fixes to make the Hailie™ app better for you.
If that is not solving the problem, you should uninstall and install the Hailie™ app again.
If you still need help, please contact Customer Support. You can also create a ticket from the Hailie™ app or our Hailie™ Help Centre.
When you reach out to our Support Team, you should provide the following details
- Your email address*
- Your name*
- Problem summary*
- Sensor serial number
- Sensor model number
- Medication name
- Hailie™ App version number
- Mobile device make
- Mobile device model
- Mobile device operating system
*These fields are mandatory.
We can investigate most promptly if you provide all the information listed above.