When a Hailie® sensor is connected to a charging source, the LED flashes slowly in colour to indicate the level of battery. When fully charged, the LED stops flashing.
Note: Do not use the sensor while it is charging.
Complete the following checks if the battery has stopped charging:
- Go to Check Sensor Battery Status to learn what action is required according to the battery status.
- Clean the charging source or the micro USB port in the sensor for dust and debris. Visit How do I clean my Hailie Sensor?
- Check the charging source or micro USB port for visible signs of damaged.
- Ensure the charging source is connected securely to the micro USB port of the Hailie® sensor. Check the alignment and try reconnecting the charging source.
- Check the USB cable to see if it may be faulty.
- If the battery of the Hailie® sensor drains too quickly after charge, go to Can I improve my Hailie Sensor's battery life?
- For tips on how to monitor battery life and ensure the sensor is charging, go to How do I charge a rechargeable Hailie® sensor?
If you continue to experience problems charging the Hailie® sensor, please contact your Health Care Professional or Program Administrator.