I cannot see data in the app. What can I do?

If your data is not being uploaded from the Hailie™ sensor to the Hailie™ app, this may be because the sensor and your mobile device are not within range. -- The Hailie™ sensor and mobile device must be within 10 meters or 32 feet of each other for the data transfer to occur following inhaler use.-- Ensure your sensor and mobile device are in range and then try to do a manual upload. Go to How does my Hailie™ sensor sync data? to learn how to manually upload data.

Other wireless communications equipment such as wireless home network devices, mobile phones, cordless telephones and their base stations, walkie-talkies, and equipment such as contactless payment or anti-theft systems, can affect the Hailie™ sensor, and should be kept at least 30cm (12in) away. Increase the separation distance between the Hailie™ sensor and any such devices if this could be causing problems.

 

Another cause may be related to the Hailie™ sensor not being paired correctly. Go to How do I know that my Hailie™ sensor is paired with the app? and check that your Hailie™ sensor is paired with the Hailie™ app. Go to What if my pairing is unsuccessful? to learn the steps that your need to carry out if necessary.

 

If your battery is depleted and is flashing red your Hailie™ sensor has stopped monitoring usage. Go to How do I find out what the battery level is on my Hailie™ sensor? to learn what the LED colour means.

 

Ensure Bluetooth® is enabled on your mobile device. The Hailie™ sensor must be paired with a compatible Bluetooth® mobile device in order to sync stored usage data. .