Don't worry; your data won't get lost!
Find some common problems below that might be affecting the communication between the Hailie™ sensor and the Hailie™ app.
If your data is not being uploaded from the Hailie™ sensor to the Hailie™ app, this may be because the sensor and your mobile device are not within range. -- The Hailie™ sensor and mobile device must be within 10 meters or 32 feet of each other for the data transfer to occur following inhaler use.-- Ensure your sensor and mobile device are in range and then try to do a manual upload. Go to How does my Hailie™ sensor sync data? to learn how to manually upload data.
If you still can't see any data close and re-open the Hailie™ app.
If this still does not resolve the issue, please contact Customer Support for further assistance.
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