My Hailie™ sensor is not working correctly.

If you are experiencing problems with your Hailie™ sensor you can create a support ticket from the Hailie™ app or Hailie™ Help Center. Alternatively, you can contact Customer Support.

When you reach our Support Team, you will need to provide the following details:

  • Email address*
  • Name*
  • Problem summary*
  • Sensor serial number
  • Sensor model number
  • Medication name
  • Hailie™ App version number*
  • Mobile device make*
  • Mobile device model
  • Phone operating system*
  • Description of the problem*

*These fields are mandatory.  Our team might take some time to investigate the problem. Provide as much information as possible as this will help us investigate your problem and resolve your query faster.

Our Terms of Sale state the Hailie™ sensor's conditions for refunds or replacements.

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